PRIVACY POLICY
Last Updated : V1 November 19, 2025
Domain: JCarlston.com
Owned & Operated by:
Dr. John W. Carlston, DCPC (S-Corp)
1011 East 13th Street N.
Wichita, Kansas 67214
Phone: (316) 303-1600
Email: [email protected]
1. Introduction
Welcome to JCarlston.com, owned and operated by Dr. John W. Carlston, DCPC, an S-Corp registered in Kansas. This Privacy Policy explains how we collect, use, store, and protect personal information when you:
◉ Visit our website
◉ Book or participate in Personalized Treatment
◉ Attend a Wellness Retreat
◉ Attend an Expert Summit
◉ Receive digital materials
◉ Communicate with our team
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Definitions
2.1 “Company”
Refers to Dr. John W. Carlston, DCPC, its directors, employees, contractors, and representatives.
2.2 “Client” or “User”
Refers to any individual who uses our website, books services, or participates in any program.
2.3 “Services”
Includes Personalized Treatment, Wellness Retreats, Expert Summits, coaching, wellness support, content delivery, and all offerings provided through JCarlston.com.
2.4 “Personal Data” / “Personal Information”
Any information that identifies or could reasonably identify an individual.
2.5 “Third-Party Tools”
External platforms used to manage scheduling, communication, payments, analytics, storage, and automation.
2.6 “On-Site Services”
Any service delivered at a client’s home, business, hotel, or other selected location.
2.7 “Non-Medical Services”
Wellness-based, functional, educational, or supportive services that do not diagnose or treat medical conditions.
2.8 “Company Representatives”
Contractors or assistants working under the Company to support services.
3. Information We Collect
3.1 Information You Provide Directly
We may collect:
◉ Name
◉ Email address(es)
◉ Phone number
◉ Mailing | billing address
◉ Payment-related information
◉ Wellness intake information (non-diagnostic)
◉ Messages sent via forms or email
◉ Voluntary testimonials
◉ Scheduling preferences
◉ Emergency contact (if provided)
3.2 Information Collected Automatically
When you use our website, we may receive:
◉ IP address
◉ Device information
◉ Browser type
◉ Website activity
◉ Analytics data
◉ Cookies and tracking data
3.3 Information from Third-Party Tools
We may receive data from:
◉ GoHighLevel (CRM, automation, communication)
◉ Stripe / PayPal (payments)
◉ Calendly (scheduling)
◉ Zoom (video sessions)
◉ Zapier (automation pipelines)
◉ Google Workspace (files, communication)
◉ Dropbox (file management)
◉ MailChimp (email lists)
◉ Notion (internal documentation)
These providers may process your data according to their own privacy policies.
4. How We Use Your Information
We use personal information to:
◉ Deliver Personalized Treatment, Wellness Retreats, and Expert Summits
◉ Process payments
◉ Communicate about sessions, retreats, and logistics
◉ Improve our website and customer experience
◉ Provide digital materials or follow-up resources
◉ Operate our business functions
◉ Send marketing emails (only with consent)
◉ Display testimonials (with explicit permission)
◉ Comply with legal obligations
◉ Prevent fraud or misuse of our services
5. Non-Medical Nature of Data
We maintain wellness and functional assessment data only for supportive, educational, and service-related purposes.
◉ We do not create medical charts or treat medical conditions.
◉ We do not store clinical medical records.
◉ We do not use your information for diagnosis or prescription decisions.
◉ We are not regulated under HIPAA, but we maintain high confidentiality practices.
6. Sharing of Your Information
6.1 With Third-Party Service Providers
We may share necessary information with third-party tools within their intended purpose.
6.2 With Company Representatives
Your information may be used by staff or contractors assisting with:
◉ Scheduling
◉ Retreat support
◉ Summit preparation
◉ Administrative tasks
6.3 Legal or Safety Requirements
We may disclose information when required:
◉ By law
◉ Court order
◉ Subpoena
◉ To protect rights, safety, or property
6.4 Never Shared For
We never:
◉ Sell your data
◉ Share your data for external marketing
◉ Share sensitive data without clear purpose
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
◉ Functionality
◉ Preferences
◉ Website analytics
◉ Third-party integrations
You may disable cookies, though some website functions may be limited.
8. Data Retention
Personal information is retained:
◉ As long as needed for service delivery
◉ As required by tax or business regulations
◉ Until you request deletion (when legally permitted)
Some data (such as payment records) must be retained for legal compliance.
9. Data Security
We implement safeguards such as:
◉ Password protection
◉ Encrypted systems
◉ Restricted access
◉ Secure third-party tools
However, no method of storage is 100% secure.
We cannot guarantee absolute security due to third-party integrations and internet limitations.
10. Your Rights & Choices
Depending on your location, you may:
◉ Request access to your data
◉ Request corrections
◉ Request deletion when permitted
◉ Request to stop marketing emails
◉ Withdraw testimonial consent
◉ Request a copy of stored data
You may contact us anytime at [email protected].
11. Children’s Privacy
◉ Our services are designed for adults 18+.
◉ Minors may only participate with explicit parental consent.
◉ We do not knowingly collect information from children under 13.
12. Confidentiality Commitment
Although not bound by HIPAA, we:
Maintain private client files
Do not share session details without consent
Protect communications internally
We prioritize confidentiality for all Personalized Treatment and retreat experiences.
13. Communications Policy
We send official communications from:
◉ [email protected]
◉ [email protected]
◉ [email protected]
◉ [email protected]
We communicate regarding:
◉ Scheduling
◉ Payments
◉ Retreat logistics
◉ Session instructions
◉ Program updates
◉ Marketing emails (only with consent)
We do not provide emergency response via email.
14. Transfer of Data
Your information may be processed or stored on servers outside your state or country due to the nature of third-party tools.
Countries may include:
◉ United States
◉ Canada
◉ EU
◉ UK
◉ Australia
◉ New Zealand
◉ Other international hosting locations
We take steps to ensure data protection wherever data is processed.
15. Third-Party Links
Our website may link to external sites.
We are not responsible for their privacy practices.
We encourage reviewing the Privacy Policy of any linked website.
16. International Privacy Compliance
16.1 Canada (PIPEDA)
You have rights to:
◉ Access your data
◉ Challenge accuracy
◉ Withdraw consent
Be informed when data is stored outside Canada
Canadian residents may file complaints with the Office of the Privacy Commissioner of Canada.
16.2 United Kingdom (UK GDPR)
UK residents have the right to:
◉ Access
◉ Rectification
◉ Erasure
◉ Restriction
◉ Data portability
◉ Objection
Complaints may be filed with the ICO (Information Commissioner’s Office).
16.3 European Union / Germany (EU GDPR)
EU residents have rights under GDPR including:
◉ Legal bases for processing
◉ Access rights
◉ Right to be forgotten
◉ Restriction of processing
◉ Data portability
◉ Cross-border transfer information
German residents may contact their state Data Protection Authority.
16.4 Australia (Privacy Act & APPs)
Australian residents have rights to:
◉ Access
◉ Correction
◉ Notification of overseas disclosures
Complaints may be filed with the Office of the Australian Information Commissioner.
16.5 New Zealand (Privacy Act 2020)
New Zealand residents may:
◉ Access their information
◉ Request corrections
◉ Understand foreign data storage
File complaints with the Office of the Privacy Commissioner.
17. Force Majeure
We are not responsible for delays or data issues caused by events outside our control, such as:
◉ Weather
◉ Illness
◉ Travel disruptions
◉ Power outages
◉ Server failures
◉ Natural disasters
◉ Technology outages
18. Changes to This Privacy Policy
We may update or revise this Policy at any time.
Changes take effect upon posting on this page.
Continuing to use our website or services means you accept the updated Privacy Policy.
19. Contact Information
Dr. John W. Carlston, DCPC
1011 East 13th Street N.
Wichita, Kansas 67214
Phone: (316) 303-1600
